Privacy Policy

Effective Date: 20/02/2025

At FLOWSTOP INDUSTRIE, protecting your personal data is a priority. This privacy policy explains how we collect, use, share, and protect your personal data when you interact with us through our websites, products, services, or any other communication channel.

1. Identity of the Data Controller

The data controller for your personal data is:

FLOWSTOP INDUSTRIE
Address: 6 Cours Lazare Escarguel, 66000 PERPIGNAN
Email: support@contact.fr
Phone: 05 82 81 96 15

2. Collected Data

We collect various types of personal data depending on your interactions with our company:

Identification Data: Name, surname, email, phone number, postal address, company.
Connection Data: IP address, browser type, browsing history on our platforms.
Transactional Data: Information about purchased products/services, payment methods used (without collecting sensitive credit card details).
Service-Specific Data: Any content or information necessary for service provision or request management.

Data collection may occur through online forms, emails, phone calls, or other direct interactions.

3. Purpose of Processing

Your personal data is collected and used for the following purposes:

Providing and managing our products and services.
Responding to your requests for information or support.
Managing orders, deliveries, warranties, and related services.
Improving our services and personalizing the user experience.
Complying with our legal and regulatory obligations.
Sending commercial communications with your consent (you may withdraw this consent at any time).

4. Legal Basis for Processing

We process your personal data only if one of the following legal bases applies:

Performance of a contract: To provide the ordered products and services.
Consent: To send you marketing information or collect certain non-essential data.
Legal obligation: To comply with applicable laws (e.g., invoicing, tax obligations).
Legitimate interest: To ensure the security of our services or respond to your requests.

5. Data Sharing

Your personal data will never be sold to third parties. However, it may be shared with:

Our service providers and technical or logistical partners necessary for the execution of our services (e.g., carriers, web hosting providers).
Legal authorities, as part of our legal obligations or in response to judicial requests.

All our service providers are contractually committed to maintaining the confidentiality of your data.

6. Data Retention

Your personal data is retained only for the time necessary to fulfill the purposes for which it was collected:

Commercial data: Retained for 3 years after the last contact.
Invoices: Retained for 10 years in compliance with legal obligations.
Marketing data: Retained until you withdraw your consent or for a maximum of 3 years.

After this period, data may be anonymized for statistical purposes.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of access: View the data concerning you.
Right to rectification: Correct inaccurate or incomplete data.
Right to erasure: Request the deletion of your data (subject to legal obligations).
Right to restriction: Request the suspension of data processing.
Right to object: Refuse processing for direct marketing purposes or for personal reasons.
Right to data portability: Receive your data in a structured format or transfer it to another data controller.

To exercise your rights, contact us at: support@flowstop.fr.

8. Data Security

FLOWSTOP INDUSTRIE is committed to protecting your data from unauthorized access, loss, or alteration by implementing appropriate technical and organizational measures:

Data encryption.
Strict access control.
Regular security system audits.

9. International Data Transfers

If data transfers outside the European Union are necessary (e.g., via service providers located outside the EU), FLOWSTOP INDUSTRIE ensures that appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Policy Changes

This policy may be updated to reflect legal, technical, or operational developments. Any significant changes will be communicated through our usual channels.

11. Contact

For any questions regarding this policy or to exercise your rights:

FLOWSTOP INDUSTRIE
Address: 6 Cours Lazare Escarguel, 66000 PERPIGNAN
Email: support@contact.fr
Phone: 05 82 81 96 15